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SUTTON EXTENDED GP HUB

EXTRA GP AND NURSE APPOINTMENTS NOW AVAILABLE IN SUTTON

All patients can now book an appointment with a GP or nurse after working hours and at the weekend.

Contact the receptionist for an appointment

Appointment times

Monday – Friday: 18:30 hrs – 20:00 hrs

Saturday & Sunday: 08:00 hrs – 20:00 hrs

To cancel an appointment with the Hub, call 07578 813838

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Dear Patients,

We hope you are happy with the services we provide at Dr Seyan and Partners (RHLHC).  If you are, why not share it with a wider community? Please spare a minute to give us your positive feedback on NHS CHOICES website:www.nhs.uk. You will find us under 'Find local services'                     

Thank you, Seyan Practice Team

DOCTORS' CONSULTATION TIME

Please note that consultation time per patient is 10 minutes. Please use this time wisely; prioritise  your problems as other patients are also waiting to be seen.

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SURGERY'S CAR PARK

Dear Patients, Please do not park in the surgery's car park. Parking there is reserved for doctors and staff. There is plenty of parking at the Gibson Road Car park and surrounding areas. Thank you

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MMR CATCH UP CAMPAIGN

Due to an increase in the number of measles cases in the country it is important that children between 10 and 16 years of age that have not been vaccinated be vaccinated now. Measles is a serious illness and can cause death.

If your child who is between 10 and 16 years of age has not been vaccinated please make an appointment to have them immunised for MMR.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases .
  • Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. 

For further information regarding the complaints procedure CLICK HERE

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

ALL INCIDENTS WILL BE RECORDED AND REPORTED TO THE POLICE



 
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