Appointments

All surgery times are by appointment only, to view the Appointment Times Click here.

To make an appointment, please telephone the surgery on 020 3011 1890, Monday to Friday between 8:00am - 6:30pm.

Appointments can be made online using the online facility via the link at the top of this page. Please see our reception staff to arrange access.

AN APPOINTMENT IS FOR ONE PERSON ONLY WITH A SINGLE PROBLEM, YOU CAN REQUEST DOUBLE APPOINTMENT IF NEEDED.

AN EMERGENCY APPOINTMENT IS NOT FOR ONGOING PROBLEMS , BUT FOR ACUTE ONSET OF A NEW PROBLEM

We always try to offer you an appointment on the day you request, but this may not always be possible.

If you request an urgent appointment please try to inform the receptionist as best you can of the nature of the problem. She can then ensure that you are seen urgently by the most appropriate person: either a doctor or nurse practitioner.

Medical Students

The health centre participates in the training of senior medical students in general practice. They have wide experience of hospital work before their attachment with us.

You will be informed when there is a medical student sitting with one of the doctors and we will be grateful if you would accept them as part of the medical establishment. If you have any objections to this, please tell the doctor before your consultation begins.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Minor Illness Clinic

Patients over the age of one year needing same day consultations with the following symptoms can be seen in the Minor Illness Clinic which is run most days early morning/mid-afternoon.

• Asthma

• Back Pain

• Bites & Stings

• Burns

• Colds & Flu

• Constipation

• Chronic Obstruction Airways Disease

• Coughs

• Diarrhoea / Vomiting

• Earache / Discharge

• Emergency Contraception

• Eye Infection / Soreness

• Fever

• Haemorrhoids

• Skin Infections / Eczema

• Sore Throat

• Styes / Conjunctivitis

• Upper Respiratory Tract Infection

• Urinary Tract Infection / Cystitis

• Wounds

There are some exclusions from the Minor Illness Clinic, which will require medical opinion:

• Under one year of age

• Pregnant

• Severe chest pain or severe difficulty breathing

• Having convulsions

• Coughing / vomiting blood

• Sudden loss of sight

• Rashes

• Headaches / Migraines

• Bleeding profusely from any orifice

• Patients who only want to see the doctor

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling 020 3011 1890 before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. All sick children will be seen as soon as possible if brought to the surgery. This will be much quicker than a home visit. If in doubt about bringing a sick child out, please telephone the surgery first for advice.

Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced).