Submit a medical or admin request and get the help you need without waiting.

Community Urgent Eyecare Service (CUES)

There is a community urgent eye care service that has been set up to deal with the majority of eye complaints. This includes:

  • Red or painful eye or eyelids
  • Recently occurring flashers or floaters
  • Recent and sudden loss of vision
  • Foreign body in the eye

Please note this is NOT for a sight test, for which you should contact your optician.

How Do I Book an Appointment With the Service?

You can choose and contact an optical practice directly to make an appointment. This is called self-referral.

Find a local optical practice that offers Urgent Eyecare Service appointments.

You should contact your chosen optical practice by telephone and ask for an urgent eyecare service appointment. Please do not visit the practice without first booking an appointment. You will be asked some questions about your symptoms to assess your needs.

The ones closest to the surgery include:

  • Specsavers Opticians Sutton
    76 High Street, Sutton, SM1 1EZ
    020 8643 3434
  • Specsavers Worcester Park
    103 Central Road, Worcester Park, KT4 8DY
    020 8337 3013
  • Specsavers Opticians New Malden
    72 High Street, New Malden, KT3 4ET
    020 8336 7620
  • Specsavers Opticians Epsom
    Unit 3, 22-28 High Street, Epsom, KT19 8AH
    01372 744 250
  • Barlindene
    381 Croydon Road, Wallington, SM6 7NY
    020 8647 8992